Shipping policy
Last Updated: June 24, 2026
At Marlocap, getting your order to you smoothly and on time is something we take seriously. The information below explains how we prepare, ship, and deliver every order so you always know what to expect.
Where We Ship
Orders are shipped exclusively within the United States. We do not currently offer international delivery, and any order submitted with an address outside the U.S. cannot be fulfilled.
Processing & Dispatch Times
Once your order is placed, it moves through preparation and then transit. The table below breaks down each stage and the overall delivery window.
| Stage | Timeframe |
|---|---|
| Order Cut-Off | 2:00 PM Eastern Standard Time (GMT-05:00) |
| Handling / Preparation | 1–2 business days (Monday–Friday) |
| Transit | 3–5 business days (Monday–Friday) |
| Estimated Total Delivery | 4–7 business days |
A few things worth noting:
- Any order received after the daily cut-off begins processing on the following business day.
- Weekends and public holidays are not counted as business days.
- During holiday periods and busier shopping seasons, timelines may run slightly longer.
Shipping Costs
Shipping is on us — every product ships completely free, with no minimum order value and no fees added at checkout.
Our Carriers
To get your parcel to you, we rely on established, dependable delivery partners, including USPS, UPS, and FedEx. The carrier assigned to your shipment depends on the dispatching warehouse and the requirements of your order.
Tracking Your Order
Every order comes with tracking. Within 24 hours of your parcel being dispatched, you'll receive an email containing your tracking number, letting you follow its progress in real time all the way to your door.
Fulfillment & Warehouse
To keep delivery fast and reliable, all orders are picked, packed, and dispatched directly from our fulfillment center before making their way to customers across the United States.
Warehouse & Fulfillment Address:
Florida Warehousing and Storage
7825 Ellis Rd, Unit B
Melbourne, FL 32904
United States
Sales Tax & Duties
Where applicable, sales tax is automatically calculated and shown during checkout. Since all deliveries remain within the United States, customers should not expect any additional customs duties.
Delivery Addresses
We deliver to physical street addresses within the United States only. Please note that we are unable to ship to PO Boxes.
Delays & Missing Orders
All delivery windows are estimates and can occasionally be influenced by factors beyond our control, such as:
- Adverse weather conditions
- Carrier-side delays
- High demand during peak seasons
- Wider logistics disruptions
If your order hasn't arrived, we kindly ask that you allow up to 15 days from the dispatch date before reporting it as missing.
Damaged, Lost, or Incomplete Orders
If your order arrives damaged, is missing items, or doesn't show up at all, please reach out within 7 days of the delivery date. Send us your order number along with any photos or video where relevant, and our team will review your case and work with you toward a suitable resolution.
Returned & Undeliverable Packages
From time to time, a parcel is sent back to us — most often because of an incorrect or incomplete address, repeated failed delivery attempts, or no one being available to accept it. As soon as a returned package reaches us, we'll get in touch to arrange the next steps.
Contact Us
Questions about your shipment? We're happy to help.
- Business Name: Marlocap
- Address: 4 Mardell Way, Overstone, Northampton, NN6 0RU, United Kingdom
- Email: support@marlocap.com
- Phone: +44 7516 253334
- Customer Service Hours: Monday to Friday, 09:00 AM – 06:00 PM (Saturday & Sunday closed)
- Time Zone: Eastern Standard Time (EST)
Response time: we aim to reply within one business day.