Privacy policy

Last updated: June 24, 2026

This Privacy Policy describes how Marlocap ("we," "us," or "our") gathers, uses, and safeguards your personal information when you browse https://marlocap.com (the "Site") or use the services we offer. By using our Site, you consent to the practices described below.

Information We Collect

We collect information in three main ways:

Information you give us directly

  • Your name, email address, phone number, and billing/shipping address
  • Details relating to your orders and transactions
  • Login credentials, where you choose to create an account
  • Any messages you send to our customer support team

Information gathered automatically

  • Your IP address, browser type, and device information
  • Data from cookies and similar tracking tools
  • Information about how you navigate and use the Site

Information from outside sources

We may also receive details about you from third parties, including our payment processors, our shipping and fulfillment partners, and our marketing and analytics providers.

How We Use Your Information

The information we collect helps us to:

  • Process your orders and get them delivered
  • Provide customer support and answer your questions
  • Keep you informed with order updates and service-related messages
  • Refine and improve how the Site works
  • Send marketing messages, where you've given us permission
  • Identify and prevent fraud or unauthorized activity
  • Meet our legal and regulatory obligations

Cookies & Tracking Technologies

We rely on cookies and comparable technologies to improve your browsing experience, measure traffic and site performance, and tailor content and advertising to you. You're free to control or switch off cookies through your browser settings, though doing so may limit how some parts of the Site function.

How We Share Your Information

We may disclose your personal information to:

  • Service providers who support our operations (such as payment processing, shipping, and hosting)
  • Our analytics and marketing partners
  • Legal or regulatory authorities, where the law requires it

We never sell your personal information. That said, some sharing of data for advertising purposes may fall under the definition of "sharing" as set out in California law.

Data Retention

We hold on to your personal information only for as long as it is genuinely needed — for example, to fulfill your orders and provide our services, to satisfy legal requirements, and to resolve disputes or enforce our agreements.

Data Security

We apply reasonable administrative, technical, and physical measures to keep your personal information protected. Even so, please be aware that no method of transmitting data over the internet can ever be guaranteed as completely secure.

Your Privacy Rights (California Residents)

If you live in California, the CCPA/CPRA grants you a number of rights, including:

  • The right to know what personal information we collect and how it is used
  • The right to ask us to delete your personal information
  • The right to opt out of the sale or sharing of your personal information
  • The right not to be treated differently for exercising any of these rights

To make a request, email us at support@marlocap.com. We may need to confirm your identity before we can act on it.

Children's Privacy

Our Site is not designed for or directed at children under the age of 13, and we do not knowingly gather personal information from anyone in that age group.

Third-Party Links

You may come across links to other websites on our Site. We have no control over those sites and are not responsible for their content or their privacy practices.

International Data Transfers

Your information may be processed and stored in locations outside the country where you live, including the United States, always in line with applicable data protection laws.

Updates to This Policy

We may revise this Privacy Policy from time to time. Whenever we do, the updated version will appear on this page along with a new "Last updated" date.

Contact Us

  • Business Name: Marlocap
  • Address: 4 Mardell Way, Overstone, Northampton, NN6 0RU, United Kingdom
  • Email: support@marlocap.com
  • Phone: +44 7516 253334
  • Contact form: available on our Contact Us page
  • Customer Service Hours: Monday to Friday, 09:00 AM – 06:00 PM (Saturday & Sunday closed)
  • Time Zone: Eastern Standard Time (EST)

Response time: we aim to reply within one business day.